At Waterfront Properties, we have a client first focus
Our 24/7 Service Centre is an important part of our comprehensive tenant service package and a valuable connection with our tenants. Receiving an average of 200 calls per day, the Service Centre is an immediate, personal link and connection to a representative trained to answer your questions and/or steer you in the right direction. To reach one of our Service Centre Representatives, call 604.688.7282 or send an email to vanservice@cadillacfairview.com.
Note: The Service Centre is available to all tenants whatever their question or need. All service requests should be directed to the Service Centre by a designated Tenant Representative. If any questions arise regarding the Service Centre, Tenant Representatives should direct their enquiries to the Service Centre.
The Service Centre is open for business 24 hours a day, 365 days a year. Business hours are 8 a.m. to 5 p.m., Monday to Friday, holidays excluded. After business hours, the Service Centre telephone line is forwarded to our Security Centre, which is staffed by knowledgeable staff members.
What Is a Service Request?
Any maintenance-related item, such as:
- Lights burnt out
- Office temperature too hot/too cold
- Special request cleaning (additional emptying of garbage or recycling bins)
- Washroom supply replenishment
- Water leaks
Most service requests are included as part of normal rent, but some requests may be billable. In these cases, tenant authorization is required in advance of the work being completed.
What Other Maintenance Services Are Offered?
We are pleased to offer specialized contract services such as:
- Painting
- Carpentry
- Plumbing
- Electrical
We endeavour to complete all service requests in a timely manner. If we are not able to complete your service request on the same day that we receive it, we will provide you with an estimated date of completion within one business day.
For more information, including quotations, hourly labour rates, or freight elevator booking requests, please refer to our Tenant Manual and Rate Card found under Forms, Manuals & Permits or contact our Service Centre at 604.688.7282 or vanservice@cadillacfairview.com.