Security & Life Safety Security and Life Safety Department A team of highly trained security and life safety professionals are dedicated to providing you with a safe and secure environment 24 hours per day, 7 days per week. Supervisor, Security and Life Safety and Security Officers are contracted through Concord Security, one of the leaders in the security industry. The Security and Life Safety Department consists of the following personnel: • Cadillac Fairview Senior Manager, Security & Life Safety, Vancouver Properties (Monday - Friday) • Cadillac Fairview Manager of Fire and Life Safety, Vancouver Properties (Monday – Friday) • Cadillac Fairview Security Manager, Waterfront Properties (Monday – Friday) • Security Site Supervisor (Sunday - Thursday) • Security Shift Supervisors (24 hours/day, 7 days per week) • Security Officers (24 hours/day, 7 days per week) The Senior Manager, Security & Life Safety, Vancouver Properties has primary responsibility for the development of the department’s strategic direction, long term goals, and relationships and objectives. The Manager of Fire and Life Safety, Vancouver Properties is responsible for managing the fire and life safety programs and policies at the property. The Security Manager is responsible for overseeing security systems and the daily delivery of security services and supervision of the Security staff. The Cadillac Fairview team is available to meet with you to discuss security and safety matters relating to your premises in particular or the Waterfront Properties in general. As a minimum standard all Security Officers receive the following training prior to commencing work at Waterfront Properties: • Basic Security Officer Training 1 (Regulations and Procedures). • Basic Security Officer Training 2 (Conflict Resolution and Self Defense). • First Aid Level 1. • Customer Service Training. • Site Orientation and Continuous Evaluations and Drills. In addition to the above training every shift has: • Occupational First Aid Level 2 Attendant with an Automatic External Defibrillator Certification. • Fire Suppression and Systems trained personnel. The department’s primary concern is to ensure the safety of everyone working in or visiting the complex. Any concerns can be raised through our Security Operations Centre, day or night. A member of the department will assist you or direct your call to the appropriate person or department. Security and Life Safety management and staff are responsible for the following: • Security and life safety training for tenants. • Security and life safety patrols. • Tenant emergency contact information. • Access cards - obtaining access cards, amending access cards, lost/stolen/terminated access cards audit requests. • Tenant locks and alarms. • Premises security tips. • Theft prevention. • Safe Walk program. • Extra security (additional security for special events – minimum 48 hours notice required). • Emergency response. • Contractor access. The Security Operations Centre for the complex is located on the P1 level of Granville Square. Should you have any issues concerning security matters or notice any suspicious activity please call: Waterfront Properties Security (24 Hours) at 604.646.8037 or 911. Security Patrols Security officers patrol Waterfront Properties 24 hours a day, 7 days a week, assisting tenants as required, ensuring safety standards are met, responding to property emergencies, and helping deter criminal activity. Tenant Emergency Contact Information We request each tenant provide the Security Department with names and telephone numbers of responsible persons to call in the event of an after hours emergency or request for after hours access. The Security and Life Safety Department should be informed of any changes to this Emergency Contact List to avoid any inconvenience and facilitate quick response. Employees who have forgotten their keys or cards will not be given access to their office until an Emergency Contact provides authorization. In the event an Emergency Contact is unavailable, the employee will be refused access. In unusual situations such as a threat to life or potential property damage, Security may elect to contact the Waterfront Properties Management Office to authorize access. Emergency Tenant Contacts are exempted from this procedure, upon production of a valid driver’s license, passport, or other valid picture identification. A report will be kept on file for each access granted. Access Cards Obtaining Access Cards All office tenants require access cards. Applications are provided to the tenant’s security contact prior to occupancy and are also available by contacting the Security Operations Centre at 604.646.8037. The applicable sections are to be completed by an authorized signatory and returned to the Security Operations Centre. New tenants are provided access cards free of charge up to 60 days after move-in. All access cards required after that time period cost $25.00 per card. Amending Access Cards If access requirements are to be amended, please e-mail the Security Operations Centre at watsecops@cadillacfairview.com. Lost/Stolen/Terminated Access Cards Please notify the Security Operations Centre immediately if an access card has been lost, stolen, or if an employee has resigned or been terminated. The access card will be deactivated immediately. Replacement cards are also $25.00. Tenant Locks and Alarms Locks Locks and electronic access mechanisms, controlling entry into tenant premises, must be installed and programmed to Waterfront Properties standards. Please contact the Security Manager at 604.646.8031, to discuss any related issues. Alarms If you are contemplating the installation of an alarm system, please discuss your needs with the Manager, Security & Life Safety in advance. The Security Manager will alert you to particular efficiencies which stem from Waterfront Properties operating an around the clock security team. Premises Security Measures Security often involves common sense. Because any building system is only as effective as the people relying on it, we encourage you to review these security reminders to help you avoid unnecessary loss and problems within your premises: • When you secure your premises at the end of the business day, if applicable, lock all doors and then verify that they are properly locked. We recommend locking your suite entry door once the receptionist has left, even if people are working late elsewhere in the office. • Do not leave attaches or handbags in clear view. Coats should be hung in a coat closet since thieves often rifle through pockets looking for keys or money. Do not leave wallets in jackets hanging on chair backs and other articles of value unguarded for even a few minutes. Small articles, left in plain view are easy targets for thieves. • Laptop computers should be locked away when not in use and consideration should be made to securely fasten them to a desk. • Notify the Security Operations Centre immediately at 604.646.8037 if you notice a suspicious person loitering in or about your premises. Be suspicious of any person who enters your suite and when confronted makes excuses that they are lost or looking for another company. • Offices are most vulnerable to thieves during the start of business day, lunchtime, and right before closing. At these times, there is often a lot of movement and people are frequently away from their desks. • Put serial numbers on all business equipment to aid police in locating the equipment if it is stolen. • If an employee is terminated for any reason, consider re-keying the lock if keys are not returned, resetting any safe or vault combinations they may have been entrusted with, and cancelling security access cards. • Keys kept on a key ring should never have an identity tag. If they are lost, they may easily be used by thieves to access your property. • Never leave your reception area unattended when your suite entry door is unlocked. • Report any lost access cards or keys immediately to the Security Operations Centre to prevent use by unauthorized persons. Security and Life Safety Audits Security staff are available to complete physical security audits of tenants’ premises and will provide suggestions to improve or enhance procedures. Theft Report any suspected theft, no matter how small, to the Security Operations Centre immediately. You should also notify the Police Department; they may be on the trail of a thief targeting office buildings and your report may help them complete their investigation more effectively. The insurance policy of the building does not cover the theft of tenants’ personal belongings. Personal property insurance is the responsibility of each tenant. Accidents All accidents should be reported to the Security Operations Centre at 604.646.8037. Waterfront Properties security staff are trained in First Aid and will provide assistance when required. The following additional information will facilitate an efficient response: • Name and address of the injured party. • Time and location of the accident. • Details of the accident including any action taken by those present. • Witness names and how they may be contacted. Please do not attempt to move anyone who has been seriously injured. If you have called the Fire Department or any emergency service for any reason, please advise the Security Operations Centre immediately. Security will ensure appropriate support action such as arranging the use of an elevator for the responding emergency personnel. Solicitation Solicitation is not allowed in the building or on the building premises. Please notify the Security Operations Centre immediately if you notice someone soliciting within the building. Report as much specific information about the person’s appearance and behaviour as you can. Building staff will locate the person as quickly as possible and escort him/her off the premises. Safe Walk Program The Security and Life Safety department offers a Safe Walk service to escort your staff members to their vehicles and transit after-hours within a one block radius. To take advantage of this service, contact the Security Operations Centre at 604.646.8037. Courtesy Umbrellas Courtesy umbrellas are available for loan to tenants at the building lobby desks. Additional Security Coverage You may arrange additional security for special events, construction projects, or other purposes by contacting the Security Operations Centre at 604.646.8037 or e-mail watsecops@cadillacfairview.com. 48 hours notice is required to obtain additional security services. Emergency Procedures and Training Cadillac Fairview has prepared an Office Tenant Emergency Preparedness Manual specifically designed for tenants. Please refer to the Emergency Procedures Manual for information on emergency procedures and training. Semi-annually, an Emergency Warden Workshop will be scheduled in order to train your staff on the emergency procedures at Waterfront Properties. Annually, an Emergency Preparedness Workshop is also held for all tenants during Emergency Preparedness Week (first week of May). The Manager of Fire and Life Safety, Vancouver Properties, can also conduct tailored training sessions for organizations upon request. Emergency evacuation and fire alarm system testing are also conducted annually to keep our tenants fluent in the evacuation procedures in case of an emergency. Again, please refer to the Office Tenant Emergency Preparedness Manual for information on this.